Watchtower AI
Grounded inbox drafts you approve, plus optional Pro public chat.
Start 14-Day TrialInbox drafts stay reviewed
Every inbox draft lands in a review panel above your reply composer. Edit, send, or discard; the separate public chat feature is the only automatic AI response path.
Knows your property already
Owner-reviewed drafts use canonical Property Profile facts plus visible Guidebook topics, booking-site presentation, conversation, and calendar context. No duplicate property prompt to maintain.
Built into Pro
Use HostMoat's provider for inbox drafts without supplying a separate API key. Existing legacy bring-your-own-provider configurations continue to work under their recorded access.
Automation with review
Watchtower can pre-generate an owner-reviewed draft when an inquiry arrives. Pro also includes optional automatic public chat.
Separate public-data boundary
Anonymous chat excludes Wi-Fi, entry codes, exact address, private contacts, parking/access instructions, and freeform guidebook fields, even when confirmed-guest surfaces may use them.
How it works
Enable Watchtower for a property
Open Watchtower AI from the sidebar, toggle it on, pick a provider (built-in, OpenAI, Claude, or your own Ollama tunnel), and set a tone ("warm and casual", "professional and concise", whatever fits your voice).
AI draft button appears in your inbox
On any conversation with an inbound message, a ✨ Draft with AI button appears above the reply composer. Click it and a draft is generated from the Property Profile plus relevant guidebook, booking-site, calendar, and conversation context.
Review, edit, send
The draft appears in a separate blue review panel with its own send button. Tweak the wording, send as-is, or discard. The 'edited' flag is tracked in the message audit log.
What the AI knows (and what it doesn't)
Inbox drafts use property basics, recent conversation context, booking-site content, and visible guidebook sections. Structured inquiry dates also run through live reservation-conflict, turnover, minimum-stay, and canonical pricing checks before availability or a total can be stated. General calendar gaps are never treated as proof that dates are open. Public chat uses a smaller allowlist and permanently excludes guest-only access and contact details.
Test before you ship
The Watchtower AI page includes a 'Try a sample question' panel. Type any hypothetical guest message, click Ask the AI, and see the response without ever sending an email. Useful for trying out a custom prompt, comparing providers, or just confirming the tone is right before turning the feature loose on real guests.
Built-in provider with legacy compatibility
Pro includes built-in AI with no separate provider key and no per-message HostMoat charge. Existing legacy customers keep their recorded OpenAI, Anthropic, or public HTTPS Ollama setup. Each property's optional external token is isolated in Supabase Vault; HostMoat's internal AI token is never sent to a customer endpoint.
Frequently asked
Will Watchtower send replies automatically?
Inbox drafts never send until an owner or manager reviews and clicks Send. The separate Pro public chat widget does answer visitors automatically and is labeled as AI-powered in the widget.
Which providers can I use?
Four options: HostMoat's built-in AI (Pro only, no setup), OpenAI (you supply a key), Claude / Anthropic (you supply a key), or your own Ollama server through a public HTTPS tunnel. Public chat intentionally supports only built-in AI.
Where does the AI get information about my property?
Inbox drafts use property basics, recent thread context, booking-site content, visible guidebook sections, and known booked ranges. Structured inquiry dates receive live conflict and pricing checks. Anonymous public chat receives only allowlisted listing facts; dedicated exact-address, Wi-Fi, entry-code, private-contact, and freeform guidebook fields are excluded.
How are my API keys protected?
HostMoat stores configured keys in Supabase Vault on the server side and does not return the saved value to the browser. The settings page shows only a configured status. No system can guarantee absolute security, so use a dedicated, least-privilege key where supported and rotate it promptly if exposure is suspected.
Does it work for non-English messages?
Yes. The AI uses the same language as the guest message. If a guest writes in Spanish, the draft comes back in Spanish.
How should I review AI answers about pricing or policy?
The AI is instructed to use facts from your guidebook, booking site, and live booking checks and to defer when a topic is undocumented. AI output can still be incomplete or wrong, so keep those sources current and review inbox drafts before sending. Public chat answers automatically only when you enable that separate feature.
Can I customize how the AI sounds?
Yes. Set a Tone (e.g. 'warm and casual', 'professional and concise') and add Owner Notes for context the guidebook doesn't cover. The Advanced Custom Prompt can add voice and response-structure guidance, but it cannot replace Watchtower's mandatory privacy, availability, quoting, and untrusted-input safeguards.